---
updatedAt: 2026-10-14T09:00:10.000Z
agentTools:
  projectIndex: https://docs.ngenius-payments.com/llms.txt
---

# Webhooks

Create a Webhook in the Merchant Portal and manage whether it is enabled.

![](https://files.readme.io/a9a8d83508a5b25a9d4ec42c93a55845a8f1bf09b3edfa98ebaa2fe74fc9e60f-image.png)

A Webhook sends payment information to a URL on your server. Choose a reliable destination: the Webhook service does not retry delivery. For event handling and delivery guidance, read [Consuming webhooks](../reference/consuming-web-hooks).

## Open Webhooks

1. Select **Settings** from the left menu.
2. Open **Integrations** and find the **Webhooks** panel.

## Create a Webhook

1. Click **Add** in the **Webhooks** panel.

   ![](https://files.readme.io/c1f222c5ca84a704bd03facf919815b451b39ee8851ba45143650730741c4893-image.png)
2. Enter a **Name** and the destination **URL**. If your server expects a custom header, enter its **Custom Header Name** and **Value**.
3. If you need an encryption key, click the icon in **Generate an Encryption Key**, then click **OK** in the confirmation box. You can create the Webhook without generating a key, but you cannot edit its key after creation.
4. Click **Add** to create the Webhook.

## Enable or disable a Webhook

1. Find the Webhook in the **Webhooks** panel.
2. Use its enable/disable control to set the state you want.

The current Portal does not provide actions to edit or delete a Webhook record. Check the name, destination URL, custom header and optional encryption key before you create one.

To ensure a smooth and secure integration with Network International, we kindly request you to whitelist your webhooks. This step is essential for receiving webhook payloads and maintaining uninterrupted service.<br />***Sandbox Environment:***<br />For testing purposes in the sandbox environment, please reach out to <ecom-integration@network.global.> This will enable you to experiment, validate, and perfect your webhook setup in a controlled environment before going live.<br />***Live Environment:***<br />When you're ready to transition to the live environment, send your webhook whitelist request to <ecomsupport@network.global.> This ensures that your integration seamlessly connects with Network International's live systems, providing your customers with a reliable and secure experience.