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Know Your Shopper

Know Your Shopper provides merchants with shopper insights in the N-Genius Portal — both at the dashboard level (enhanced charts & reports) and at the transaction level (order detail view). > This helps you understand shopper behaviour, confirm identity details, and reduce fraud risk.

Overview

Know Your Shopper gives merchants a clearer, more consumable view of shopper data already available in N-Genius Online. It helps you understand your shopper base, spot patterns, and make informed business decisions.

Merchants can filter by a date range to view all the payment channels in the Know Your Shopper dashboard. The example below highlights a summary for every channel.

Key Benefits

  • Deeper Shopper Insights — See country of origin, card issuer country, and whether customers are new or returning.
  • Fraud Reduction — Spot unusual activity (e.g. mismatched shopper IP vs card issuer country).
  • Operational Efficiency — Dashboards and reports save time vs. manual analysis.
  • Improved Conversions — Build stronger relationships with repeat shoppers and reduce declines.

Accessing Enhanced Dashboards

  1. Log in to the N-Genius Portal and switch to the Summary tab.
  2. Use the new Channel filter and view the additional pie charts:
    • Orders by Shopper IP Country
    • Orders by Country of Issue
    • Orders by Shopper Type
  3. Click any chart title to open a right-hand panel with a detailed breakdown.

Merchants can click on the Summary tab to view the Know Your Shopper details for each sales channel. In this example, we are looking at a breakdown for the payment types.

Notes:

  • Charts update hourly.
  • SDK users must update to pass shopper IP. API users must forward shopper IP to Gateway. See API guide.
  • Historical orders (before enablement) will show blank values.

Details of Each Chart

  • Shopper IP Country → Origin of orders, with outlet breakdowns.

  • Shopper Type → New vs. repeat customers.

  • Country of Issue → Card issuer country used in transactions.

    Merchants can see specifics about each payment channel listed on the Summary screen. For example, the display shows three channels, though there are many others available.

Viewing at Transaction Level

You can also view shopper information directly in Order Details:

  1. From the Orders tab, open an order.

  2. Expand Customer Payment Details.

  3. New fields display: Country of Issue, Shopper IP Country, Shopper Type.

    Navigate to Orders, Order Details to view a breakdown of the customer payment details.

Downloading Reports

Shopper insights are also available in downloadable reports from the Summary, Orders, and Reports tabs.

Sellers can easily download reports in a format that provides the necessary information.

Getting Started

Get in touch with your relationship manager or [email protected] for enablement help.

Notes

  • Shopper insights are available only after successful payment.
  • Data is for verification and analysis purposes; handle per data protection policies.
  • If you are not passing shopper IP, reports and charts will show Not Available.

Updated 7 days ago

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