Welcome to the N-Genius Online user guide. This guide is written for merchants and developers using the N-Genius Online payment gateway to accept online payments.
The Organisational Hierarchy screen displays the details and structure for the Merchant Organisation. It allows you to drill down to the details of Organisational Units and Outlets that are branched below in the organisation.
Most of the organisation’s information is added during system setup, and the details cannot be edited. The information displayed will be dependant on the User’s permissions.
Open Organisational Hierarchy screen
If you have a large organisation with several devisions that you are managing you can use the navigation in N-Genius Online to have an overview of each organisational unit.
If you have a Merchant Admin access at the top of the hierarchy, then you are able to view all organisational units and outlets below.
How to navigate the portal:
How to identify and outlet vs. an org unit.
The small icon before the node name tells you if i'ts an Org unit or an Outlet.
e.g. icon with a dot in a square is for outlet and other one is for Merchant org unit.
In this example in the picture below, "Boutique Shoes" is an Org unit and the "Boutique Clothes" is an Outlet.
You are able to then add users and email notifications, view transactions and perform any settings under this organisational unit as a Merchant Admin.
To go back to the highest level or a different level in the organisational hierarchy, you can go back to the hierarchy overview and click on "La Boutique" and "Select".
A Payment Channel is the channel through which a transaction is processed. To be able to trade, at least one Payment Channel is necessary. An organisation can however have multiple Payment Channels, using them for varying purposes, e.g. for each different payment method, purchase category, reporting output, etc.
Payment Channels are added during system set-up, and their details cannot be edited. Please contact the Network International System Administrator if you wish to add a new Payment Channel.
Payment Channels can only be enabled or disabled by the Merchant Admin User assigned to the Merchant Organisation node. Only active Payment Channels can be used to process transactions, and their currency and payment parameters must match the order parameters.
Every Payment Channel contains a unique identifier and set attributes, so that the card/payment processor knows the Merchant Organisation and payment parameters for each transaction.
Payment Channels all contain the following information:
Payment Channel Reference
MID (Merchant Identification Number)
The unique code given to a merchant account by the card/payment processor. This number varies depending on the card-issuer, and also for non-card methods.
The payment method set for the Payment Channel, e.g. VISA, Mastercard, etc
The currency set for the Payment Channel, e.g. Emirati Dirham (AED), United States Dollar (USD), Qatari Riyal (QAR), etc
The method by which the transaction is captured, e.g. eCom, Moto, POS
MCC (Merchant Category Code)
The ISO 18245 four-number code that identifies the line of business for the transaction. An organisation may have more than one MCC, e.g. a hotel may have one MCC for Lodgings, another for Restaurants, another for Bars/Nightclubs, etc. This is used for risk insurance purposes.
If a Payment Channel has been disabled at a higher permission level, it cannot be enabled from a lower level, i.e. if an Admin User with higher permission than you disables an account, you won’t be allowed to enable it. For these channels, a Lock icon displays. See the Organisation hierarchy details and structure topic for further details.
When a Payment Channel has been disabled, the transactions it already has assigned to it are unaffected and can still be actioned, e.g. refunded, voided, etc. The data for a disabled Payment Channel will also still display as part of the Summary screen. If a Payment Channel is disabled and it has an Outlet with a payment page attached, the customer won’t be able to access the linked payment page.
From an Organisation Unit level, Payment Channels may be viewed only. They are not viewable from Outlet level.
The Payment Channels list uses the following graphics:
Green Dot - Payment Channel is active
Red Dot - Payment Channel is disabled and cannot be used
Lock - Payment Channel is locked, and cannot be disabled/activated by Merchant Admin User. Contact your Network Admin for further details.
The following procedures show you how to view the Payment Channel details, and to enable/disable the Payment Channels.
View Payment Channels Details
Disable/Enable Payment Channels
Note: Payment Channels can only be disabled/activated at Organisation level. If you are assigned to Organisation Unit level you will only be able to view the Payment Channels.
Tip: A dark slide button is Enabled An empty slide button is Disabled
New Organisation Units and Outlets can be added to the organisation by Merchant Admin Users. These can branch directly from the Merchant Organisation node, or from other Organisation Units. Outlets cannot have children nodes.
If a node in the navigation box has children nodes (i.e. Organisational Units and/or Outlets beneath it), a white Next arrow link displays beside their name.
When you are assigning a TID (Terminal Identification) to an Outlet, they must be unique. A TID cannot be used for more than one Outlet. If you wish, you can however unassign a TID from one Outlet, and then assign it to a different Outlet.
Organisational Unit and Outlets can be deactivated and reactivated by the Merchant Admin User, if they have permission.
If an Organisational Unit/Outlet has been deactivated or locked at a higher permission level, it cannot be enabled from a lower level, i.e. if an Admin User with higher permission than you disables an Outlet, you won’t be allowed to enable it.
When an Organisational Unit/Outlet has been disabled, the transactions it already has assigned to it are unaffected and can still be actioned, e.g. refunded, voided, etc. The data for a disabled Unit/Outlet will also still display as part of the Summary screen.
Note: To deactivate an Organisational Unit node, all children nodes (Organisational Units and Outlets) under it must be deactivated first. If they are not, you will not be able to deactivate the selected Organisational Unit node.
To reactivate an Organisational Unit or Outlet node, all parent nodes (Organisational Units) above it must be reactivated first.
Using the hierarchy graph above as an example; If you want to deactivate the “ACME Switzerland” Organisational Unit, its children nodes (the “ACME Bern” Organisational Unit, and the “Bern shop”, “Zurich shop” and “acme.ch” Outlets) must all be deactivated first.
If you then want to reactivate the “Bern shop” Outlet, the parent nodes (“ACME Bern” and “ACME Switzerland” Organisational Units) must first be reactivated.
The reservation unit of Hotel 1 should be setup as an org unit so that they will receive their own email notifications only relevant to them. Hotel 1 can setup multiple org units under their org unit.
For example the Restaurant Manager at Hotel 2 is able to setup his/her staff email IDs under his/her or department so they are able to receive payment notifications relevant to their department only. The Manager (Merchant Admin) at Hotel 2 is able to view both departments transactions and receive payment notifications for both if he wishes. To setup email notifications go to
Updated 6 months ago