Pay by Link Guide
A simple, secure way to request payment, streamlining the transaction process for both you and your customer.
Pay by Link Guide
Use this page to understand how Pay by Link works and where to create, manage, and track payment links for your organisation. Filter by date, status, currency, and outlet as needed. To begin, familiarize yourself with the interface; it's designed for intuitive navigation. Observe the top panel for account summaries, then delve into the granular details of each transaction below.
- Switch the Merchant Organisation, Organisational Unit, or Outlet from the Profile menu.
See Navigate Organisation Hierarchy.
Important
You must configure Pay by Link before sending links.
How it works
flowchart LR
A["Create link in the Merchant Portal"] --> B["Send via email / SMS / social"]
B --> C["Customer opens hosted payment page"]
C --> D{Payment outcome}
D -->|Success| E["Status: Paid → Settlement per your payout schedule"]
D -->|Failed / Abandoned| F["Resend or duplicate with new expiry / reference"]
classDef step fill:#f4f6fb,stroke:#aeb8fe,color:#111,stroke-width:1px;
class A,B,C,D,E,F step;
What you can do here
- Create new payment links (email / SMS / social share)
- View status and full details for each link
- Resend or cancel links; duplicate expired links automatically
- Export data and reconcile settlements
Key concepts
- Link — A secure, unique URL to a hosted payment page.
- Expiry — Set when creating the link; expired links cannot be paid.
- Status — Typical states include Created, Sent, Opened, Paid, Cancelled, Expired, Refunded, Failed.
- Reattempts — Allow up to 5 payment attempts on the same link (configurable).
- Branding & sender — From/Reply-to, subject, logo, and T&Cs are set in Configuration.
Typical portal paths
- Create & send: Payments → Pay by Link → New
- Track & manage: Payments → Manage payment links
- Branding & defaults: Settings → Payment configuration → Pay by Link Configuration
- Email templates: Settings → Pay by Link email template
Next steps
- Configure PBL → /docs/configuration
- Create & send → /docs/create-new-pay-by-link
- Manage links → /docs/manage-payment-links
- Share on social → /docs/social-share
- OneLink (reusable link) → /docs/onelink
- Send by SMS → /docs/pay-by-link-via-sms
Prefer to automate? Developers can create, send, and track links via API. See Invoicing via API.
Updated about 1 month ago