Multi-Factor Authentication (MFA))

We have enabled MFA on N-Genius for all tenants and merchants with access to the portal.
MFA is an additional security layer that ensures enhanced security, maintains compliance with PCI DSS 4.0, and protects sensitive payment data from unauthorized access.

MFA is implemented using the methods below:

• Email-based verification codes
• Time-based one-time passwords (TOTP) using an authenticator app

If you are an N-Genius user experiencing issues with MFA during login, follow the screenshots below for guidance:

Enter your credentials at the login screen:

Select the preferred authentication method:

An OTP will be sent to you via your selected authentication method. Enter this OTP on the subsequent screen (an email example is shown below):

Click on Submit. You will then be redirected to the N-Genius landing page:

If you previously selected "App TOPT" or chose "Try Another Method", a page will open for you to register using an authenticator app:

Scan the QR code in your preferred authenticator app, enter the OTP and your device name, and click on Submit. You will be then redirected to the N-Genius landing page.

For subsequent login attempts using TOTP, below screen will show-up to enter OTP from authenticator

The user enters the OTP from the authenticator and then the user is taken to the N-genius landing page

Delink the device in case the user wants to register new device

The user can ask the merchant admin to delink the device and do fresh authenticator registration. If the user is merchant admin, the user should reach out to NI ecomsupport team for delinking the user.