Multi-factor authentication (MFA)
Learn how to sign in to the N-Genius Online portal with multi-factor authentication (MFA) and how to register or replace an authenticator app.
Network International has enabled MFA for all tenants and merchants with access to the portal. MFA adds a security layer that helps maintain compliance with Payment Card Industry Data Security Standard (PCI DSS) 4.0. It protects sensitive payment data from unauthorised access.
Verification methods
MFA supports two verification methods:
- Email-based verification codes
- Time-based one-time passwords (TOTPs) from an authenticator app
Sign in with MFA
Follow these steps if you have problems with MFA when you sign in to N-Genius.
Enter your credentials
Enter your credentials on the login screen.
Select an authentication method
Select your preferred authentication method.
Enter the one-time password
N-Genius sends a one-time password (OTP) through the method you selected. Enter the OTP on the next screen. The example shows the email method.
Submit the OTP
Select Submit. The portal opens the N-Genius landing page.
Register an authenticator app
If you selected App TOPT or Try Another Method, a registration page for authenticator apps opens.
To register the app:
- Scan the QR code with your preferred authenticator app.
- Enter the OTP from the authenticator app.
- Enter your device name.
- Select Submit.
The portal opens the N-Genius landing page.
Sign in with an authenticator app
After you register, the portal asks for an OTP from your authenticator app each time you sign in.
Enter the OTP from your authenticator app. The portal opens the N-Genius landing page.
Register a new device
To register a new device, ask your merchant admin to delink your current device. Then register your authenticator app again.
If you are a merchant admin, contact the Network International ecommerce support team to request device delinking.
Updated 3 days ago