Reports

Use the 'Reports' section of the Merchant Portal to download comprehensive reports for in-depth analysis of your payment data, including transaction reconciliation and settlement details.

If you are downloading less than 10,000 orders, go to "Orders", select your filters as needed, and then click "Download". This will execute a real-time, on-demand report that will automatically download to your computer when it is ready.

If the number of orders in your report exceeds 10,000, you will be directed to the "Reports" page where the report will be in the waiting queue until download has finished.

You will receive a email notification when the download has finished.

To download a large report manually, visit the "Reports" tab and click on "Generate". A pop out will appear that will enable you to filter results if needed (e.g., by payment types, currencies, or certain outlets).

Click on "Generate" once you have selected your filters. The report will then appear in the download queue with a "Pending" status.

Once the report is downloaded, you will receive an email notification. You can then return to the portal to download the report by clicking the "Download" button.

Retrieval Reference Number (RNN)

The RRN can be used to reconcile your settlement report from Network International. You can find the RRN under "Orders" in the authorised transaction, and this will match with the appropriate column in any settlement reports that you receive.

To copy/paste a specific order's RRN, simply click on the copy icon next to RRN number.

The RRN value can also be found in the download reports for all transactions which have been successfully authorised.