Update order fulfilment status

Update customer order collection statuses after successful payment and review fulfilment summaries in the N-Genius Online portal.

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Enable collection status updates
Your account team must enable this feature. If you do not see the Collection Status dropdown in the portal, contact your account team to activate it.

Update an order's collection status

Follow these steps for an order with a completed payment:

Sign in to the N-Genius Online portal.
Select Orders. To filter for completed payments, optionally set Payment Status to Successful.
Select the Actions icon next to the order whose collection status you want to update. The portal opens the order details page.
Select Order Actions in the top panel to open the collection status options.
Select the collection status. The portal displays a confirmation prompt asking whether you want to change the order collection status. This example shows confirmation for the collected status.
Select Confirm to update the order's collection status.
Open the history tab on the order details page to verify the change.

Optional: View the order fulfilment summary

Review orders by collection status:

Open the portal home page.
Filter the displayed data by the ecommerce channel.
Scroll to the pie chart showing orders by collection status, if collection status data is available.
Select the > icon in the top-right corner of the chart to view a detailed order summary. Alternatively, select a chart segment to view the summary for that collection status.

Optional: Use Click and Collect

Click and Collect is a fulfilment method that allows your customers to buy online and collect from a store, collection point, locker or kerbside.

For orders reserved online and collected at a Network point-of-sale (POS) terminal, read Collect an online order in store. The terminal takes payment when you hand over the goods and records the collection status for you.

Benefits

Click and Collect offers these benefits:

Collection can be faster and cheaper than home delivery.
Same-day or next-day collection is possible.
Using stores as fulfilment hubs reduces logistics costs.
Customers choose a collection time and place.
Customers can browse and make additional purchases during collection.

Collection methods

Choose from these collection methods:

In-store collection: Customers collect from your store.
Collection point: Customers collect from a partner collection hub.
Locker collection: Customers use a code to collect from a secure locker.
Kerbside collection: Your staff bring items to the customer's car.

Customer preferences

Consider these customer preferences when planning collection:

Customers value product availability, store proximity and in-store support.
Customers use collection as part of researching and buying products.
Customers often make additional purchases during collection.

Optional: Update orders in bulk

For bulk updates, contact your account team or use the Order collection status API. Collection status updates are available only for orders with completed payments.