Pay By Link via SMS

This feature lets you deliver a fully mobile-optimised payment experience, right to your customer’s fingertips—no apps, no logins, just tap-and-pay convenience.

What is Pay by Link via SMS?

With this option, you can generate a payment link and send it to your customer by SMS. Customers receive a text message containing a link to your hosted payment page—where they can complete payment securely using their preferred method.

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SMS is now available alongside existing Pay by Link channels such as email, WhatsApp, Facebook, and other platforms.

Sending a Pay by Link SMS via the Merchant Portal

Follow the steps below to send a payment link via SMS using the Merchant Portal:

1. Start a New Payment Link

• From the top navigation bar, go to Payments.
• The Pay by Link view will load by default.
• Click the New button to create a new payment request.

2. Choose Your Channel

• Under Select Channel, tick the SMS checkbox.
• You can also select additional channels like Email if needed.

3. Enter Customer Details

In the Bill To section:

• Add the customer's First Name and Last Name
• Choose their Country Code
• Enter their Mobile Number
• Provide an optional Order Reference

4. Add Payment Link Details

• Select the Outlet from the dropdown.
• Choose the Transaction Type and Currency.
• Set a Link Expiry Date (choose from the calendar popup).
• Add an Item Description, Quantity, and Amount.

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You can add multiple line items if needed. Just click Add Another Item to continue.

5. Review & Send

• Double-check the details on the screen.
• Once ready, click Send.
• Your customer will receive the SMS with the payment link in seconds.

Customer Experience

1. Customer receives the SMS and taps the link.
2. The link opens your secure, mobile‑friendly payment page.
3. They complete payment using their preferred method (card, Apple Pay, etc.).
4. You receive the transaction update instantly in your portal.

Need to Cancel or Track a Link?

• Visit the Payments Screen in theMerchant Portal to view, resend, cancel, or retry failed links.
• You can also check link status and expiry from the dashboard.

Good to Know

• SMS delivery relies on carrier availability; ensure the mobile number is correct.
• Set a reasonable expiry time to keep the link secure and valid.
• SMS links are great for one-time or urgent payment requests.

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Do you need help from a developer?

Our Pay by Link guide provides detailed instructions on how to send payment links via the API.