Overview

Choose the Merchant instructions for taking payments, managing transactions and reviewing reports on a Network POS terminal or in My Network App.

Network POS terminal

Find terminal procedures for sales, refunds, voids, receipt reprints and end-of-day reports. The User Guide also covers QR payments, buy now, pay later (BNPL), loyalty, instalments and mobile money.

• Network POS task guide: Find instructions by task.
• Network POS User Guide: Follow terminal procedures and view the associated screens.
• POS FAQ: Find answers about terminal issues, refunds, fees and settlements.

My Network App

Find app instructions for Tap to Pay on iPhone, payment links, invoices, transactions and account management.

• My Network App task guide: Find instructions by task.
• My Network App User Guide: Follow account setup and app procedures.
• My Network App FAQ: Find answers about transaction statuses, payments and devices.

For a summary of the app’s features, read My Network App overview.

Reports and settlements

To review transaction totals on your terminal, follow End-of-Day Reports in the Network POS User Guide. These reports summarise terminal activity; they do not confirm that money has reached your bank account.

To check the money your business receives and match it to transaction records, start with Settlements and reconciliation.

Support and assistance

Contact Merchant Support for assistance:

• Call: 800 4448 (24/7 Merchant Support)
• Email: [email protected]
• Website: Network International in-person payment solutions